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Call Center Manager

Michael PageIstanbul, TR

6 days ago

Job description

Lead, motivate, and manage call center teams efficiently

Define, monitor, and evaluate performance metrics regularly

Oversee detailed and accurate reporting and ensure timely communication with senior management

Develop and implement continuous improvement plans

Design and deliver training and development programs

Analyze processes to improve operational efficiency and quality

Array

A successful Call Center Manager should have :

Proven experience managing call center operations.
5-7 years of experience in call center management or a related field
Strong leadership skills with a dynamic, proactive, and persistent attitude
Excellent reporting and analytical skills
Proficiency in English
Results-oriented, detail-focused, with excellent communication skills

We are looking for a Call Center Manager for our client, a leading healthcare company based on the Asian side of İstanbul.

A professional and collaborative work environment.

This is an exciting opportunity for experienced professionals to advance their careers in a leadership role. If you are ready to make an impact, we encourage you to apply today!

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Manager • Istanbul, TR

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