Huawei Telekomünikasyon Dış Ticaret Ltdİstanbul, İstanbul, TR
30+ days ago
Job type
Quick Apply
Job description
Call Center KPI management, responsible for the KPI result
Cooperate with business outsourcing partner and conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Develop objectives for the call center’s day-to-day activities and provide operation support
Call center budgeting and tracking expenses
VOC (voice of customer)tracking and complaint management
E-commerce service support and responsible for the result
Follow up with Headquarter and Region’s request and complete the task in time
Prepare reports for different departments or upper management
Requirements
Bachelor’s Degree and above
Native Turkish, can communicate proficiently in English.
Must Have industry experience and be familiar with call center operations. At least 2 years related experience.
Familiar with the consumer electronics product or related experience preferred.
Strong analytical, precise, systematic, logical, and patient to solve the problem
Work with patience and carefulness
Be able to work independently
Kindly remind that submit your cv in English
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Representative • İstanbul, İstanbul, TR
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