Retail Manager

Job Description

• Manage the daily operations of the in-hotel retail store efficiently and effectively
• Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
• Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
• Ensure product placement, window displays, and visual merchandising align with brand standards
• Monitor sales targets and motivate the team to meet and exceed them
• Create strategies to maximize customer satisfaction and enhance the guest experience
• Handle procurement processes, including ordering and stock control
• Recruit, train, and evaluate staff performance
• Oversee sales, inventory, and cashier processes
• Provide regular reports and budget updates to senior management
• Conduct regular performance conversations to discuss results and develop action plans.
• Make sure that all the company policies and procedures are followed by all the team members.
• Participate in attracting, recruiting and onboarding a high performing team.

Qualifications