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Outsource Call Center Management Representative
Huawei Telekomünikasyon Dış Ticaret Ltdİstanbul, İstanbul, TR30+ gün önce
İş tipi
- Quick Apply
İş tanımıCall Center KPI management, responsible for the KPI result Cooperate with business outsourcing partner and conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Develop objectives for the call center’s day-to-day activities and provide operation support Call center budgeting and tracking expenses VOC （voice of customer）tracking and complaint management E-commerce service support and responsible for the result Follow up with Headquarter and Region’s request and complete the task in time Prepare reports for different departments or upper management
Requirements
- Bachelor’s Degree and above
- Native Turkish, can communicate proficiently in English.
- Must Have industry experience and be familiar with call center operations. At least 2 years related experience.
- Familiar with the consumer electronics product or related experience preferred.
- Strong analytical, precise, systematic, logical, and patient to solve the problem
- Work with patience and carefulness
- Be able to work independently
Kindly remind that submit your cv in English
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Representative • İstanbul, İstanbul, TR
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