Sr. Customer Support Center Specialist

The Opportunity

This position works at İstanbul location inthe Core DiagnosticsDivision that we’re empowering smarter medical andeconomic decisionmaking to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our diagnostic solutionsare used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instrumentsand informatics systemsare often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

What You’ll Do

Primary Objective of Position

The Sr. Customer Support Center Specialist is responsible for providing customer telephone and remote support for assay application, systems and instrument support within the region.

Maior Accountabilities

• Provide customers with assay, application, systems and instrument support by telephone, e-mail or online media;
• Complete all required contact documentation to assure compliance with Abbott quality, regulatory and service & support procedures and processes;
• Success in this role is measured by customer satisfaction score (NPS), support key performance indicators achievement and resolution rates,

Required Qualifications