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Director of Revenue Management
FAIRMONTİstanbul, İstanbul, Turkey19 gün önce
İş tanımıOverseeing the Reservations Team – Ensure efficient handling of bookings, cancellations, and modifications. Guest Experience & Booking Efficiency – Implement best practices to enhance the reservation process and improve guest satisfaction. System & Technology Management – Oversee the use of PMS (Property Management Systems) and CRS (Central Reservation Systems) to streamline operations. Inventory Control – Manage room availability and allocation to prevent overbooking while maximizing occupancy. Policy & Procedure Implementation – Develop and enforce reservation policies, cancellation terms, and deposit requirements. Answering & Directing Calls – Promptly answering incoming calls and routing them to the correct department or person. Handling Guest Inquiries – Providing basic information about the hotel, services, and amenities. Taking Messages – Recording and relaying messages accurately when a recipient is unavailable. Internal / External Communication – Connecting hotel staff with guests. Emergency Handling – Responding to emergency calls, contacting security or medical assistance when necessary. Higher education (tourism and hotel management) Experience in the relevant position Knowledge of Microsoft Windows computer programs : Excellent communication skills, both written and verbal required Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Must possess professional telephone etiquette and have an excellent command Strong team player who can work independently in a fast-paced environment Dynamic, willing to learn Have good sales and presentation skills Ability to manage multiple tasks at the same time Management experience would be an advantage. Strong analytical, organizational and creative thinking skills Pre-Opening experience would be a plus
Job Description
Main Duties :
Revenue Management Responsibilities
- Revenue Strategy Development – Create and implement pricing and yield management strategies to maximize revenue across all distribution channels.
- Forecasting & Budgeting – Analyze market trends, historical data, and demand forecasts to set pricing strategies and revenue targets.
- Rate Management – Adjust room rates dynamically based on demand, seasonality, and competitor analysis.
- Distribution Channel Optimization – Manage and optimize sales through OTAs, direct bookings, GDS, and corporate accounts.
- Performance Analysis – Monitor key revenue KPIs, such as RevPAR, ADR, and occupancy rates, and generate reports for senior management.
- Collaboration with Sales & Marketing – Work closely with the sales and marketing teams to align pricing, promotions, and sales strategies.
Reservations Management Responsibilities
Royal Service (Switchboard) Management Responsibilities
Qualifications
Additional Information
Your team and working environment :
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Note : Customization may be included for any specific local or legislative requirements, such as work permits.
Only Turkish or candidates which able to communicate in Turkish will be hired.
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Director Of Revenue Management • İstanbul, İstanbul, Turkey
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