RETENTION AGENTS (UK, JP, KR) [Turkey]

Job Title : Retention Agent

Location : Turkey

Job Type : Full-time

Language Requirements : Fluency in English, Japanese, and Korean

Industry : Foreign Exchange (FX)

Job Summary : We are seeking a motivated and dynamic Retention Agent to join our team in Turkey. The ideal candidate will have a strong background in the foreign exchange industry and possess excellent communication skills in English, Japanese, and >

Korean. The primary responsibility will be to enhance customer satisfaction and retention rates by providing exceptional support and fostering long-term relationships with our clients.

Key Responsibilities :

• Engage with clients through various communication channels to address their needs and concerns effectively.
• Monitor client activity and identify opportunities for re-engagement and retention.
• Develop personalized strategies to strengthen client relationships and improve customer loyalty.
• Provide timely and accurate information on FX products and services to existing clients.
• Collaborate with the sales and marketing teams to create retention-focused campaigns.
• Assist in resolving customer issues and complaints in a professional manner.
• Maintain up-to-date knowledge of FX market trends and company offerings.
• Prepare regular reports on retention metrics and customer feedback.

Qualifications :

What We Offer :