Customer Service Representative (Turkey)

With more than 3. employees, Safilo Group is a worldwide leader in the premium eyewear sector for sunglasses, optical frames and sports eyewear. With an international presence through owned subsidiaries in primary markets – in America, Europe and Asia – and exclusive distributors, Safilo produces and distributes its home brands such as Polaroid, Carrera, Smith and licensed brands such as BOSS, Hugo, Carolina Herrera, Tommy Hilfiger, Fossil, Kate Spade, Marc Jacobs, Pierre Cardin, Moschino, Levi’s, Missoni.

We are looking for a Customer Service Representative to work in the Customer Service & Sales Operations departmant of our office in Istanbul.

Main Responsibilities :

• Processing customer orders and tracking (order entry, order status control and follow-up)
• Instructing weekly delivery creation
• Providing effective after-sales customer service, returning to the customer within the expected time and monitoring the process
• Listening to the customers’ requests, suggestions, expectations and offering them appropriate solutions in order to ensure excellent service quality and customer satisfaction
• Keeping the customer masterdate accurate and up-to-date
• Working closely with the sales team
• Making remedial suggestions within the scope of the processes
• Tracking and reporting order and promotion results
• Analyzing customer needs and making improvement suggestions
• Using a CRM program with a phone line
• Creating customer invoices.

Qualifications :

Safilo Fırsat Eşitliği Sağlayan Bir İşverendir. Bu şirket, istihdam ve personel uygulamaları açısından ırk, cinsiyet, yaş, engellilik, din, ulusal köken veya geçerli kanunlarla yasaklanan diğer hiçbir dayanak temelinde ayrımcılık yapmamaktadır ve yapmayacaktır.