Customer Support Specialist (Turkish Speaker) Relocation to Lisbon

About the Role :

We are looking for a Customer Support Specialist (Turkish Speaker) to support small and medium-sized businesses (SMBs) in the online and digital advertising sector. You will play a crucial role in helping businesses grow by providing exceptional support across multiple channels, including chat, email, and phone.

Employment Type : Full-time

Work Schedule : 40 hours per week on a rotational shift (Monday to Friday : 7 : 00 AM 7 : 00 PM, Saturday and Sunday : 8 : 00 AM 6 : 00 PM)

Probation Period : 1 month before contract confirmation

Relocation Package : Available

Responsibilities :

• Assist clients in scaling their businesses across different digital advertising platforms.
• Provide pre- and post-sales support for self-service advertising products.
• Offer product and tool support to enhance the customer experience.
• Analyze customer trends and resolve common issues.
• Gather product feedback from clients and share insights with the engineering team.
• Communicate proactively with clients, offering guidance on best practices and optimizing their use of our solutions.

Requirements :

Why Join Us?

If you meet the qualifications and are excited about this opportunity, wed love to hear from you!