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Customer Support Specialist
Huawei Telekomünikasyon Dış Ticaret Ltdİstanbul, İstanbul, TR30+ gün önce
İş tipi
- Quick Apply
İş tanımıBachelor's degree, majoring in computer software or similar fields. Candidate should have an operating system experience, familiar with the basic operating commands of common operating systems Windows / Linux, Hands-on experience / knowledge with at least one of the public cloud providers is plus (HUAWEI CLOUD, AWS, Azure or GCP). Very good command of English with strong communication skills is required to be able to communicate and clarify requirements independently and provide solutions. Knowledge of IT general technologies, such as networks, operating system, major software projects products or IT components (such as DNS, DB, LDAP / AD, etc.) technology Agile oriented; focused and customer orientation, Adaptive; responsive for on-demand changes, Dedicated; working hard to finish tasks on-time with high quality, Open; collecting feedback and defining actions for self-improvement.
Description :
- Manage as a Customer Support Engineer in the areas of FaaS, IaaS, PaaS, SaaS, cloud Integration, developer services and cloud-native technology.
- Be the entry point for analyzing and understanding tickets.
- Troubleshoot, diagnose and categorize technical tickets; if possible solve it as per knowledge base or escalate to higher level
- Continuously review existing documents, contribute for further improvements and enhancements
Minimum Qualifications
Requirements
Personal Required Skills :
Strong issue analysis and problem-solving skills are essential
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Customer Support Specialist • İstanbul, İstanbul, TR
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