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Customer Support Specialist

Customer Support Specialist

Huawei Telekomünikasyon Dış Ticaret Ltdİstanbul, İstanbul, TR
30+ gün önce
İş tipi
  • Quick Apply
İş tanımı

Description :

  • Manage as a Customer Support Engineer in the areas of FaaS, IaaS, PaaS, SaaS, cloud Integration, developer services and cloud-native technology.
  • Be the entry point for analyzing and understanding tickets.
  • Troubleshoot, diagnose and categorize technical tickets; if possible solve it as per knowledge base or escalate to higher level
  • Continuously review existing documents, contribute for further improvements and enhancements

Minimum Qualifications

  • Bachelor's degree, majoring in computer software or similar fields.
  • Candidate should have an operating system experience, familiar with the basic operating commands of common operating systems Windows / Linux,
  • Hands-on experience / knowledge with at least one of the public cloud providers is plus (HUAWEI CLOUD, AWS, Azure or GCP).
  • Very good command of English with strong communication skills is required to be able to communicate and clarify requirements independently and provide solutions.
  • Knowledge of IT general technologies, such as networks, operating system, major software projects products or IT components (such as DNS, DB, LDAP / AD, etc.) technology
  • Requirements

    Personal Required Skills :

  • Agile oriented; focused and customer orientation,
  • Adaptive; responsive for on-demand changes,
  • Dedicated; working hard to finish tasks on-time with high quality,
  • Open; collecting feedback and defining actions for self-improvement.
  • Strong issue analysis and problem-solving skills are essential

    Bu arama için bir iş uyarısı oluşturun

    Customer Support Specialist • İstanbul, İstanbul, TR

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