Customer Service Executive

ABOUT UNILEVER

With billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose : to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. CSE acts as primary contact within SC for customer communications, decision making processes and cross functional alignment involving customer related issues. Besides, CSE is responsible for team guidance in E2E order management processes. The role will work in close communication with Customer Development, Demand Planning and Logistics teams to generate future fit SC strategy that will endorse and sustain customer experience.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Building long term customer experience strategy supported by short-midterm agenda to improve customer relations.
• Balance SC priorities with customer expectations and needs, enhancing SC responsiveness.
• Utilizing SC expertise to balance all aspects of the business for sustainable customer service performance.
• Utilizing SC expertise to balance all aspects of the business for sustainable customer service performance.
• Collaborating with customers to gather insights on potential improvement areas for service performance.
• Guiding the team on operational issues to enable a better customer experience in E2E order to delivery process.
• Implementing periodic root cause analysis in service KPIs and define improvement areas, triggering action planning with both internal and external stakeholders.
• Designing automation projects to reduce any potential NVAA, endorsing real time data visibility and digitalization within the team.
• Improving product availability by meeting customer demands around Turkey.
• Designing user-friendly interfaces with internal and external stakeholders to increase the service level.
• Guiding CFS team on solution generation for daily operational issues.
• Data visibility projects both internally and externally (customer connectivity).

Experiences & Qualifications

Skills

Leadership

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.