Renewals Specialist

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at .

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The Job

The Renewals Specialist is responsible for executing “volume renewal" transactions for the assigned markets or accounts. You are a subject matter expert on the commercial processes and practices. You engage with AVEVA sales team and customers through a systematic process to achieve renewal business metrics measured by renewal timing, renewal rate and renewal price. You maintain accurate account status details within salesforce and escalate observations to your line manager for resolution by other account stakeholders.

Responsibilities

• Achieve renewal quota and renewal objectives such as on-time renewals and escalated contract renewals.
• Identify expansion opportunities and escalate the opportunities to the appropriate team to manage
• Responsible for renewals process from first contact to close for the assigned customers : Understand customer requirementsIntroduce customers to the renewal cycle / processCreate and issue renewals quotationsForecast Renewals Opportunity statusTrack and expedite purchase ordersClose renewals opportunities On-time
• Maintain accurate data in Salesforce.com regarding customer renewal information, renewal status and renewal reports.
• Provide process or quotation related support to Sales Account Managers and Customer Success Managers
• Other Duties may include : Support evolving renewal processes aimed at improving renewal efficiencyProvide accurate reporting specifically for Late Renewals, Renewal migration and Churn including reasons for cancelation for analysisAssist Business with any other activity required to fulfil role

Skills & Experience