Customer Service / Supply Chain Representative

70% Customer Service 30% supply chain responsibilities

RESPONSIBILITIES

• Provide accurate and timely information to customers before, during and after a transaction to maintain and improve customer relationships.
• Work on the customer order process to ensure orders are planned and delivered accurately and efficiently. This includes import, export and transit processes, documentations, sampling and trials and control of customer terms and conditions.
• Respond to customer enquiries and forward to other departments as required. Be proactive in analysing customer activities to identify recurring problems and recommend solutions to improve customer service.
• Collaborate with head office, internal stakeholders and customers on order management, sales, purchasing, customer accounts inquiries, and logistics, as required.
• Ensure accurate and timely reporting of all other relevant sales and customer related activities.
• Maintain accurate and up-to-date customer records and ensure accurate data is entered to SAP.
• Prepare reports for the Business Managers, Head Customer Service / Supply Chain and Head Office.
• Provide back up support to absent employees as directed.

REQUIREMENTS

Functional :