Social Media Analyst

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Experience in the telecommunications sector or customer service is preferred.
• Ability to effectively manage complaints and crises on social media platforms such as Twitter, Facebook, Instagram, and LinkedIn.
• Familiarity with social media analytics tools
• Customer-oriented with effective and professional written and verbal communication skills.
• Ability to understand and respond to difficult customer feedback with a solution-focused approach.
• Ability to take quick and accurate actions during crises.
• Capable of tracking, analyzing, and reporting complaints.
• Collaborative and able to work well in a team environment.
• Ability to coordinate with other departments to support resolution processes.
• Ability to adapt to a dynamic and fast-paced work environment.
• Keeping up with ever-changing social media trends and integrating them into strategies.
• Ability to maintain brand tone and image while responding to customer complaints, with a flair for creating engaging content.
• Capable of analyzing complaint volume and customer satisfaction KPIs and providing regular reports.
• Contributing to process improvements with a data-driven approach.

Who you are