KYB Lead - Hybrid

Job Description

• Standardization and Scalability : Drive standardization of processes across COEs to ensure a consistent support experience. Identify and implement scalable solutions that enhance the effectiveness of COE operations, optimizing resource allocation and minimizing redundancy.
• Team Leadership & Performance Management : Lead, mentor, and manage a team of KYB agents, ensuring high performance and adherence to quality standards. Set clear goals, KPIs, and SLAs for the KYB team, conduct regular performance evaluations, provide coaching, and drive continuous improvement.
• Operational Execution & Compliance : Oversee end-to-end KYB processes, ensuring adherence to company policies and regulatory standards. Review and approve high-risk vendor cases, maintain up-to-date knowledge of compliance requirements, including AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
• Stakeholder Management & Reporting : Serve as the primary contact for KYB-related inquiries from stakeholders. Generate and present reports on KYB team performance, risk trends, and compliance adherence. Support audits and regulatory reviews by providing necessary documentation and insights.

Qualifications