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UX Research Lead

Vodafoneİstanbul, Istanbul, Türkiye

16 gün önce

İş tanımı

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

As a UX Research Lead, you will be part of a team of UX and UI designers, working closely with product teams, customer experience teams and leaders in digital.

Your role will be to help us keep our users at the centre of every product, service, and experience we design. You will support the planning, execution, and delivery of a wide range of both formative and summative user research, as well as end-to-end service design. Projects will cover all phases of the design lifecycle, from ideation through to launch across Vodafone digital platforms.

Make use of our specially designed onsite usability lab; design and run remote quantitative and qualitative UX research with a variety of specialist tools; and make use of a variety of internal data sources that directly capture how well we are doing compared to our users’ expectations
Knowledge, experience, and / or an interest in design thinking / service design will help you be successful in this role
Support both formative and summative user research activities, including remote online testing, moderated and unmoderated testing, benchmarking, surveys, design sprints, field research, etc
Support product design activities, including discovery research, workshop planning, workshop facilitation, project debrief, etc
Collaborate with CX leads, UX & UI designers, commercial owners, and senior managers to identify and answer UX research questions on our most strategic products and services
Assess and recommend ways to tangibly improve our customer and user experience through feedback and interaction with project stakeholders

Who you are

Fluent English

Experience in a User Experience Research role, either industry or agency

Practical experience running and moderating user research

Experience with different types of research methodologies : moderated and unmoderated, in person and remote, summative and formative, qualitative and quantitative

Self-starter, tenacious, strong communicator, collaborative attitude, and experience in stakeholder management

Ability to independently determine the best research methodology for a standard business challenge and select the appropriate supplier to deliver the research

Confidence writing research briefs, managing suppliers, and running customer research projects end-to-end

Ability to support in the application of Design Thinking following the lead of a more senior team member and taking the lead on standard project activities, such as workshop facilitation, interview facilitation, reporting, etc.

Ability to create and offer constructive feedback on customer journey maps based on research insights, as well as identify solutions to improve the customer experience based on the journey map

Ability to independently plan and facilitate research interviews and focus groups

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Lead • İstanbul, Istanbul, Türkiye