SmartCare Technical Delivery Manager

Works directly with Telecom Operator business units to solve complex application and data issues. Develops, implements, and maintains business systems and software. Provides front-line support to business units, coordinates systems upgrade and testing, and works in a team environment to develop and maintain application programs.

Should be able to lead a team consist of technical engineers and experts with good coordination and communication skills.

Handle customer tickets and preparing the solution implementation documents.

Operate routine maintenance, testing, problem troubleshooting, software upgrade, providing technical support

On-site support in case of major or critical problems

Attend and lead technical meetings with the customer and vendors to discuss any issues or change requests.

Reporting top technical issues to upper management.

Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolution process

Available after hours and weekends as needed and willing to work on-call rotation if needed

Available to travel domestic, work location is Istanbul

Requirements

Qualifications :

• Engineering degree in Electronics or Computer Science or related field.
• Advanced level of English is required, Turkish is MUST.
• Min. 4 years of experience in telecom industry especially in Mobile Core network or IP Network.
• Have basics of TCIP and how LAN / WANs interact and traffic mirroring methods
• Design / Install / support / maintain network devices and servers such as switch, smart aggregator, data access devices experience is preferred
• Design (using Visio is preferable) scheme of network topologies & platform architecture
• Familiarity with server hardware and related networks.
• Have good knowledge of Linux and SQL.
• In-depth understanding on troubleshooting and new installations & integrations.
• Excellent interpersonal and communication skills, good team spirit, and adaptability.
• Good problem solving, learning and reporting skills.
• Good ability to diagnose network alerts, events or issues
• Ability to work in a dynamic and busy working environment.
• Essentially a Good Team Player
• Flexibility to travel within Turkiye when needed