Technical Services Coordinator

Description

Main functions :

In addition to these functions employees are required to carry out such other duties as may reasonably be required)

To offer a professional communication link between Stryker and our customer base for the all technical service activities.

To provide a high standard pro-active support facility to Technical Services Team

To seek opportunities of improving the service that is provided for our external / internal customers.

Key Activities & Accountabilities :

To offer our customers a first-class service to compliment the rest of the Stryker Corporation.

• Being first contact of customers and collect all phone calls
• Organizing and assigning jobs to service team together with related supervisor
• Processing quotations
• Processing invoices
• Processing stock orders
• Listing and arranging incoming and outgoing devices by cargo
• Creating well organized documentation
• Preparing Maintenance schedules and strictly follow up
• Providing strong support to technical service team while they are in field and in repair center
• Preparing necessary reports weekly, monthly, quarterly and yearly on time
• Pro-actively seek methods of improving the services provided by the department
• Create high standard of internal communication between “sales team, marketing team & operations team” and technical service department
• You will be expected to be flexible in terms of assisting the team in times of high volumes of workload

Education :

Experience and Qualifications :

Work From Home : Not available

Travel Percentage : 0%

Travel Percentage : None