App. Reliability Engineer - IT VIP Support

What you’ll do

• Provide day-to-day IT support for the organization’s top executives, addressing issues related to software, hardware, smartphones, tablets, and other devices.
• Offer expert-level troubleshooting and break / fix support for Microsoft Windows, Office, iOS devices, and video conferencing equipment.
• Manage executive-level incident response, including diagnosing, prioritizing, and resolving technical issues with timely updates and clear communication.
• Support key executive meetings both on-site and remotely, ensuring all technical equipment and platforms function flawlessly.
• Proactively maintain and update executive IT assets, including laptops, mobile devices, printers, and audiovisual systems.
• Serve as the primary point of contact for the functional mailbox, delivering announcements and educative content to users to enhance their daily technology skills.
• Collaborate with procurement teams when needed to source and deploy IT hardware and software for executives.
• Provide floor-walking support post-deployment and conduct training or onboarding for new technologies used by executives.
• Escalate complex technical issues to higher-level teams or vendors while maintaining ownership of the resolution process.

Who you are

Not a perfect fit