Technical Service Engineer - Istanbul, Türkiye

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About the role

The Technical Service Engineer is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.

Responsibilities

• Responsible for the regional technical support in Türkiye, fast response and provision of technical solutions through service portal, remote diagnostics and onsite support;
• Conduct regular visit, meeting, workshop and other activities with the Headquarters and external partners to continuously improve regional technical capability;
• Organize and carry out onsite technical training for new product launch, level-training program and on-the-job training program in accordance with relevant stakeholders;
• Collect and report information regarding typical fault tendency, latest and critical fault, and promote instant solution of quality problems;
• Design and develop the technical notice, and typical technical repair cases;
• Conduct regional special event management, and provide timely onsite support with solutions, technical research and analysis according to stakeholder’s instructions;
• Other works assigned from line manager.

Requirements

We offer

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏