Order Handler

The Kardex Group is one of the world's leading manufacturers of automated dynamic storage and retrieval solution systems. More than 2,500 employees around the globe develop and manufacture logistics solutions that are used in many different industries worldwide, such as industrial manufacturing as well as trade and administration.

Join our dynamic commercial business team from our Kardex office in Istanbul and play an important role as Order Handler in further supporting the fast developing of Kardex in Turkiye!

In this role, main activities include :

• helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc.
• ensuring timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction.
• monitoring and resolving order issues and processing errors.
• developing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

In this role as Order Handler, you will also act as an internal administration support for the sales activities.

Your tasks

Technical and commercial order clarifications (completeness, commercialconditions, technical, paymentterms, product configurations, etc.) and takeoverthe order fromthesalesdepartment.

Customer order entry in ERP (prices, dates, conditions, commissionvalues) and order acknowledgementtothecustomer.

PurchaseorderstotheFactories, Spare Part Centeror 3rdP supplierswithadequate time trackingtomeetdeadlines

Follow-up on goodsdeliverieswiththe transport suppliers and partners and ensure proper tracking and documentation

Ensureregularcommunicationwith all partiesinvolved in ensuringsuccessuloperations support processesforthedynamiccommercialfast-growingbusiness

Support allshipmentprocesses in coordinationwithcustomer, forwarder,customagency,salesortechnical support departments

Properlyrecordingof all ordersrelatedmaterialstothesystemfor proper invoicing

Delivery and paymentnotificationstothecustomer (factory delivery and crossdocking),

Follow credit collection process and call customers for current debts,creatingdunningletters

Tracking ofinstallationissues and claims (FQR, noticeofdefects)

Handovercompletedordersto LCS (Live Cycle Service) departmentincluding all documentsin linewithcompanyprocesses and policies and update CRM accordingly

Communicateregularly also withthe Finance team toensure proper alignment

Act professionallywith all customers, colleagues and businesspartnersfollowingthe Kardex Code of Conduct

Main profile requirements :

Basic technicalknowledge

1-3 years professional experience in order processing

SAP / ERP, CRM and good MS-Office knowledge

Preferably previous experience in multinational organizations

English - professional level

Soft skills required :

Good time management

Proactivebehavior and communication

Customer orientation

Reliable, self-confident, team player

Strong listening and presentationskills

Ability to multi-task, prioritize and manage time effectively

Open minded, solutions oriented and team player

Well organized, accuratewithdata and abletopayattentiontodetails

Able tomeetbusinessdeadlines and multi-task

Able tocommunicateprofessionallywithcustomers and variousstakeholders

Your profile