Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
- Storytelling with data : strong skills in articulating the benefit or requirement associated with a corp base management strategy : drawing on data and analytical techniques where appropriate, and communicating this to a business audience.
- Build, develop and track automated reporting and performance metrics that support better offers and business decisions mainly for revenue growth and Corp Base management.
- Responsible for Corp segment churn, migration APRU,retention profitability for all Vodafone offers
- Lead digital transformation to build up an always-on marketing structure through data-driven and contextual approach
- Analyse and identify churn drivers by interpreting insights from models, exit surveys, disconnection trends, customer activity, debt collection performance, customer complaints, NPS and incorporate all into action plan
- Plan & execute e2e digitalization & automation of CVM actions
- Develop & performs action plan and related activities (retention, upsell, x-sell) for the delivery of churn & disconnection targets
- Follow up current best practices in CRM area & VF group opcos
- Track Direct Sales channel performance for all product domains. (Mobile , fixed, IoT services).
- Track closely Corp Segment VBU Revenues and come up with new initiatives to keep actuals and targets in line.
- Tracking commercial strategy of competitors and coming up with proposals best fitting to our own strategy.
- Preparing Recommendations to get top management approvals on any new proposition / change.
- Carry out post-evaluation of new launches and concepts.
Who you are
Minimum 8 years experience in Datacenter&Cloud & security fieldsExceptional project and stakeholder management skiils.Exceptional team management and leadership skills.Having a proactive approach, rather than reactiveExperience in customer value management, Growth mindset is a must.Some demonstrable, hands-on experience in processing large data sets in Excel. Advanced Excel skills are essential.Ability to work independently, usually within a complex and often ambiguous environment, to build rigorous, fact-bases that support recommendations to senior management, other executive, functional, or regional management.Bachelor Degree in Engineering or Business, Economics, master degree is a plusFlexible mind set to adapt to a constantly changing conditionsStrong written, verbal communication and negotiation skills& inter-personal skills both in Turkish and EnglishWork under high pressure and time constraints