Business Growth Operations

Description

Position at WorldFirst Introduction : We’re WorldFirst, an international payments business helping move money around the world. We became part of Ant Group in 2019, accelerating our mission to create the world’s best platform for international trade by combining WorldFirst’s products with Ant’s solutions aimed at enabling the digitalization of the modern services industry globally.

We have a shared purpose ‘to make it easy to do business anywhere.’ Together, we are advancing our shared aim of bringing innovative, inclusive and affordable services to small and medium-sized businesses and online merchants in the rapidly growing area of cross-border trade. Job Description :

• Driving the business growth for the Turkey and other emerging markets with a key focus on improving the onboarding journey and tracking client conversion rates.
• Collaborate with international Product teams & international Service teams (eg Legal, Compliance, Customer Service, Onboarding etc) ) to define, develop, improve and implement processes, policies and / or system related solutions.
• Collaborate with partners and internal teams to produce relevant marketing material, assess product solution requirements and on-site and remote partner training and support requirements
• Drive business requirements to address issues along with clear implementation strategies – with a focus on solving client pain points for clients intending to expand internationally (eg opening subsidiaries across different countries).
• Be responsible for user growth - formulating and implementing product growth strategies based on client and market insights. Leverage user growth tools and product incentives to drive new user acquisition and engagement.
• Provide insights & drive implementation on cross functional projects, execute recommendations via gathering business requirements for tech builds, drafting of business requirement documents, process mapping & re-engineering & project management.
• Perform various administrative and operational duties to drive effectiveness. These operational tasks include but are not limited to preparation of materials for senior management, facilitate key management meetings, maintenance of target timelines of initiatives & getting updates to drive traction, draft processes & validate implementation of initiatives.

Requirements :