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Application & End-User Support

Michael PageIstanbul (Europe)

30+ days ago

Job description

Eklendi 20 / 05 / 2025

Work directly with fixed-income traders in a dynamic front office environment
Gain hands-on experience with real-time trading systems and tools

Müşterimiz Hakkında

Our client is a global financial services firm operating in capital markets and investment banking. The organization supports fast-paced trading environments with advanced technology solutions and a strong focus on regulatory compliance.

Tanımı

The role of Application & End-User Support involves providing first and second-line technical support to front office users and trading desks. The successful candidate will ensure the stability and availability of desktop systems and trading applications, working closely with traders, business managers, and other key stakeholders.

Key responsibilities include :

Delivering high-availability support for real-time trading environments

Performing root cause analysis for trader-reported issues and providing resolutions

Managing desktop systems (Windows 10 / 11), peripherals, and mobile devices

Conducting daily health checks and monitoring trading system performance

Providing technical advice on platform usage and configuration

Collaborating with infrastructure, development, and application teams

Ensuring compliance with cybersecurity, data protection, and audit requirements

Supporting application upgrades, infrastructure changes, and business continuity efforts

Maintaining documentation and logging incidents according to ITIL standards

Aradığımız Profil

Fluent in English and Turkish, with excellent verbal and written communication skills

Experience in application and end-user support, preferably within trading environments

Financial knowledge of Fixed Income products' end to end trade workflow

Proficient in SQL and familiar with relational databases (Oracle, SQL Server)

Knowledge of operating systems (UNIX, Linux, Windows) and scripting (Python preferred)

Familiarity with compiled languages (e.g., Java, C#) is an advantage

Strong understanding of front office business processes and trade workflows

Experience with tools such as Active Directory, Microsoft 365, Bloomberg, or Reuters

Comfortable working in a high-pressure, client-facing environment

Strong problem-solving ability, the ability to work independently

Knowledge of middleware (e.g., MQ, Solace), monitoring tools (e.g., AppDynamics, ITRS), and financial regulations is a plus

Teklif Edilenler

Competitive compensation and direct exposure to global front office trading systems

Opportunity to grow within a fast-paced, technology-driven financial environment

ConsultantPinar Baglanİlan Referans KoduJN-052025-6743030

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Support • Istanbul (Europe)

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