Economics & Location Program Customer Success - Senior Data Analyst, Specialized Product Delivery (SPD), Advisors Client Services

JOB DESCRIPTION

Our Purpose

Title and Summary

Economics & Location Program Customer Success - Senior Data Analyst, Specialized Product Delivery (SPD), Advisors Client ServicesExternal Titles :

Economics & Location Program Customer Success - Senior Data Analyst, Specialized Product Delivery (SPD), Advisors Client Services

Advisors Client Services, Data & Services

Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Focused on thinking big and scaling fast around the globe, the Advisors Client Services team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our customers with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, FinTechs, and other enterprises, leveraging data and insights garnered from within and beyond its network.

Roles and Responsibilities

Make an Impact as Economics & Location Program Customer Success - Senior Data Analyst, Specialized Product Delivery (SPD), Advisors Client Services

Advisors Specialized Product Delivery is a client-facing team that partners with customers and helps them drive measurable value by :

• Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions
• Project managing the delivery of new and complex programs to our customers
• Partnering with our product and sales teams to ensure clear communication to our customers, incl. developing and maintaining customer support and sales materials
• Acting as the knowledge expert on programs and the most effective means of implementations

As a Customer Success team member you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our customers and Mastercard. You will develop a deep understanding of our product features & functionalities and how these can be utilized to drive value for our customers.

Your Responsibilities

Qualifications

All About You

All About Your Education & Skills

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.