Bu iş teklifi ülkeniz için geçerli değil.

Duty Manager

Hilton Worldwide, Inc.Şişli, Marmara Bölgesi, Türkiye

11 gün önce

İş tanımı

Overview

Duty Manager (HOT0BNLN) — We are looking for the potential candidate for the Duty Manager position at Hilton Istanbul Bosphorus.

Work Locations

Hilton Istanbul Bosphorus, Cumhuriyet Caddesi Harbiye Harbiye-Istanbul 34367

Benefits

Health Insurance or Private Pension after 6 months of service
Carpark subscription on team member rate
Go Hilton : Team member rate while staying in Hilton Hotels both in and out of Turkey
50% discount on personal food & beverage consumption in the hotels
Social aid package
Free laundry and dry cleaning for business attire
Extended nursing hours of 1.5 hours until the baby reaches 18 months (for new mother team members)
1 day paid leave on the first school day of the children (only the first day of the 1st class) for female team members
Paid paternity leave – 14 days
Unlimited training and development opportunities in and out of the Hotel
Unlimited online courses opportunities from Hilton University

What will I be doing?

As a Duty Manager , you would be responsible for performing the following tasks to the highest standards :

Provide consistent and superior service, and maintain high service standards

Actively seek verbal feedback from customers on a regular basis

Agree and implement actions to improve customer service

Positively deal with and learn from customer complaints and comments

Ensure all customer requests and queries are responded to promptly and effectively

Welcome personally ‘special attention’ and VIP guests

Be fully aware of and competent in accident report procedures, maintenance fault reporting procedures, fire policy and procedure, bomb threat procedure, doctor assistance procedures and First Aid

Have perfect knowledge of the company’s Health & Safety Policy and act accordingly

Have thorough knowledge of department Brand Standards

Edit Duty Manager Log daily and distribute it to all related people

Ensure all comments referring to SALT and Guest Assistance are inserted in guest profiles for future reference

Maintain daily completion of the DM checklist

Ensure daily follow up on DM reports by the appropriate department

Report defects and faults to the appropriate department and follow up on them

Contribute to overall hotel security by reporting unusual occurrences to the security department

Ensure the shift is reviewed, handover and briefings are carried out

Maintain in-depth technical knowledge and skills required for the job

Work within all pre-set budgetary limits

What are we looking for?

Hilton values include Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. We look for demonstration of these values and the ability to :

Comply with all Hilton International company policies

Comply with all systems and procedures as laid down by the DO, GM and Hilton International

Act in accordance with fire, health and safety regulations and follow the correct procedures when required

The management reserves the right to change / extend this statement if necessary at any point during employment

The holder of this statement can be asked to take on other tasks in addition to the ones stated, in a reasonable framework

Job

Guest Services, Operations, and Front Office

#J-18808-Ljbffr

Bu arama için bir iş uyarısı oluşturun

Manager Manager • Şişli, Marmara Bölgesi, Türkiye