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Call Center Representative

Call Center Representative

Huawei Telekomünikasyon Dış Ticaret LtdUmraniye, İstanbul, TR
30+ gün önce
İş tipi
  • Quick Apply
İş tanımı
  • Call Center KPI management, responsible for the KPI result
  • Cooperate with business outsourcing partner and conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Develop objectives for the call center’s day-to-day activities and provide operation support
  • Call center budgeting and tracking expenses
  • VOC （voice of customer）tracking and complaint management
  • E-commerce service support and responsible for the result
  • Follow up with Headquarter and Region’s request and complete the task in time
  • Prepare reports for different departments or upper management

    • Requirements

    • Bachelor’s Degree and above
    • Native Turkish, can communicate proficiently in English.
    • Must Have industry experience and be familiar with call center operations. At least 2 years related experience.
    • Familiar with the consumer electronics product or related experience preferred.
    • Strong analytical, precise, systematic, logical, and patient to solve the problem
    • Work with patience and carefulness
    • Be able to work independently