Senior Field Applications Partner

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Senior Field Applications Partner

Apply locations Turkey - Istanbul time type Full time posted on Posted Today job requisition id 39870-JOB What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Basic Function and Scope of the Position :

The FAS provides highly visible local partner support and facilitates customer trainings as well as providing data analysis, logistical, and troubleshooting support within the CP territories.

The FAS will be responsible to support the entire Illumina product range with the primary goal to ensure maximum utilization of Illumina systems and works side by side with our channel partner to increase system pull through while sustain customer retention.

This position is based in Istanbul, Turkiye and is responsible for direction and coordination of application support-related activities of Illumina products in Turkey and neighboring CIS countries. Candidate should be willing to extend support in Middle East region as well as a backup function for existing ME ILMN resources.

Tasks and Responsibilities :

• Support local partner coordinating new customer sites including facility inspections, instrument validation.
• Arranging customer pilot training on behalf of the Channel Partner, who has not yet received official certification or requires shadowing.
• Reviews and approves operational quality of equipment and instructs the local FAS team about correct usage and maintenance of systems.
• Discusses troubleshooting issues with local FAS team whenever extra support is required with regards to the end user's technical skills and provides guidance for the design of biochemistry / assays, setup of experiments, usage of software and handling of instruments.
• Establishes a close connection with the partner FAS team and determines and discusses any lack of competency with the Channel Partner management.
• Helping to support key accounts and strategic Channel Partner sales efforts through technical presentations and demonstrations.
• Developing and improving key company processes, such as case logging, documentation, and reporting, that support our mission of building a world-class customer support organization.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Educational Background :

Preferred Experiential Background :

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

About Us

The potential of genomics to change the world is unparalleled. At Illumina, we are leading the way. Our technology empowers researchers and clinicians globally to improve cancer treatments, change the course of diseases, protect the environment, and fight food insecurity. We are made up of dedicated professionals, all-in on creating a better world – and we need every skill set on our path to making genomics useful for all. Learn more about life at Illumina.

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