Consular Officer (Pro-Consul) (TUR25.222)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require. Job Category Foreign, Commonwealth and Development Office (Consular Roles) Job Subcategory Consular Job Description (Roles and Responsibilities)

The Consular team in Turkey, consisting of five posts in Ankara, Istanbul, Antalya, Izmir and Fethiye, is part of the wider Europe South region and also part of a world-wide network representing British political, economic and consular interests overseas, is now seeking to recruit a Consular Officer (Pro-Consul) in Istanbul.

Overview :

The British Consulate General in Istanbul is seeking an independent, dynamic and detailed oriented Consular Officer with prior experience in customer service. The jobholder will play a key role in providing modern and efficient consular assistance and services to British nationals. The role will include a regional remit, with occasional remote working to help support the wider Turkish Consular Network of our five other posts and other posts within the Europe South Consular Network.

Your responsibilities will include :

Assistance

• Providing a high level of consular assistance and support to British nationals in a wide range of circumstances including hospitalisations, death, arrest, rape and sexual assault, missing persons, child custody and financial difficulties;
• Carrying out vulnerability assessments and providing corresponding assistance to vulnerable British nationals;
• Liaison with local contacts such as hospitals, law enforcement authorities; courts, prisons, tour operators as well as other key stakeholders, such as charities and support organisations, in order to provide assistance to British nationals;
• Handling correspondence, telephone enquiries, and counter appointments;
• Managing expectations of British nationals as to what assistance they can expect according to circumstances; signposting of British nationals to the relevant information sources and creating awareness of their own responsibility;
• Some travel may be required within the province of Istanbul; depending on case location;
• Some out-of-hours work may be required to assist extremely vulnerable British nationals.

Administration

Outreach and Prevention

Crisis

Corporate

Essential qualifications, skills and experience

The ideal candidate will have :

Desirable qualifications, skills and experience

It will be a plus :

Required behaviours Changing and Improving, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together Application deadline 13 July 2025 Grade Administrative Officer (AO) Type of Position Full-time, Permanent Working hours per week 36.25 net Region Europe, Eastern Europe & Central Asia Country / Territory Turkiye Location (City) Istanbul Type of Post British Consulate General Number of vacancies 1 Salary Currency USD Salary 1,840 (gross) Type of Salary monthly Start Date 18 August 2025 Other benefits and conditions of employment

This is a full-time, permanent contract, for 5 working days (36 hours and 15 minutes net), per week.

The monthly salary for this position is 1,840 USD gross, paid in 12 instalments, Administrative Officer (AO) level. Please note that staff members are responsible for paying any income tax required by local law.

All applicants should have the right to live and work in Türkiye. The British Consulate General does not sponsor work permits.

We offer a benefits package including :

The successful candidate will be subject to professional background check, security clearance and a probation period of 2 months.

Staff recruited locally by the British Consulate General in Istanbul are subject to Terms and Conditions of Service according to local Turkish employment law.

British Diplomatic Missions are equal opportunities employers, dedicated to inclusivity, a diverse workforce and valuing difference. We are committed to developing a learning organisation that enhances business performance, maximises our staff’s potential and encourages staff innovation and development.

Please note that the salaries paid to staff who are exempt from income tax in Türkiye and to those who have already retired from SGK will differ from the salary advertised for the role. Further details can be provided by the local HR team.

Learning and development opportunities :

Specific Local Post requirement :

It is important to note that the consular role is very demanding and will entail dealing with casework in situations that may involve hospitalisation, death, detention, rape and sexual assault and prison visits. You will be required to deal face to face with highly distressed British nationals who may be in shock, grieving and in a crisis situation. Candidates should therefore have a high level of resilience to trauma.