Customer Solution Engineer – Major Projects / Modernization

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We are looking for a Modernization Engineer to be part of our Customer Solution Engineering Department which will be based in the KONE Head Office in Istanbul and reporting to the Customer solution Manager – Modernization based in Dubai.

This role is responsible for identifying the best KONE products to meet customer needs in non-standard and modernization cases. It involves selecting the right product platform, collaborating with the Supply Line and other teams to ensure accurate costing for materials and services, and managing product lead times. Additionally, the role will create product specifications and coordinate between corporate, local sourcing, and Front Lines to deliver optimal solutions.

This is a great opportunity to join a team of professionals. If you feel you have what it takes for this role, then apply for this opportunity!

Key Responsibilities :

• Participates in product and new service release information-sharing sessions
• Provides technical training to Sales, Installation, and Maintenance as per Front Line needs
• Offers input to the product offering management about customization, standardization, and interface requirements for the portfolio
• Contributes to the Customer Solutions Engineering virtual and local network
• Contributes and utilizes the Customer Solutions Engineering case library
• Handles engineering on Modernization (MOD) including component upgrades (small VB repairs), full replacement (FRB) or existing building lifts (EBULI)
• Defines local technical content in sales configuration tools
• Is the primary front-line technical contact person for the Supply Line
• Responsible for solution engineering in non-standard customer builds, also in standard product cases, for example, transportation routes, special shafts, and building automation systems

What We’re Looking For :

Why Join Us?

At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!

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