Field Service Technician

Company Description

About Avery Dennison

Avery Dennison Corporation (NYSE : AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $ billion. Learn more at .

Avery Dennison is an equal opportunity employer.

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via .

Avery Dennison Apparel

Join Avery Dennison, where creativity, innovation, and sustainability converge

We're not just a global leader in materials science and branding solutions; we're a team of passionate individuals committed to bringing brands to life and transforming how businesses connect with their customers. Whether through our Embelex platform, empowering creativity with on-product branding, optimizing apparel production and supply chains, we work together to solve complex challenges and create a more sustainable future.

Our vision unites us : Together, we connect the physical and digital to solve some of the world's most complex challenges

Learn more at

Job Description

Field Service Technician (FST) is responsible for overseeing, and executing the installation, maintenance, repair, and troubleshooting of Avery Dennison systems and equipment across customer locations. FST is expected to demonstrate technical expertise, act as a point of escalation for regular technical issues. The role requires a blend of technical proficiency, leadership, customer-focused service delivery, and the ability to utilise emerging technologies (IoT, AR, AI) for improved service outcomes.

The FST plays a critical role in the transformation of field service operations, as organisations increasingly adopt data-driven, proactive service models. They must be adept at using remote monitoring tools, collaborating with cross-functional teams, and ensuring the highest standards of service quality.

Qualifications

Technical Expertise :

High knowledge and understanding on mechanical, electrical, on both Hardware and software systems used in the apparel industry such as Thermal Printing, RFID technology, Applications and other Automated Mid Size Industrial machineries with PLCs and / or IoT

Expertise in advanced troubleshooting techniques, both on-site and remotely, leveraging digital tools and data driven processes.

Communication :

Fluent in English both verbal and written

Excellent customer-facing communication skills with the ability to translate complex technical details into understandable solutions for non-technical stakeholders.

Ability to develop and maintain strong client relationships while understanding their evolving needs.

Problem-Solving & Analytical Skills :

Strong critical thinking and problem-solving abilities, with a focus on quickly diagnosing issues and delivering solutions under pressure.

Ability to analyse large sets of data from Ticketing systems and other digital tools to identify patterns, root causes, and areas for improvement.

Experience :

Bachelor’s degree in Industrial Engineering / Electrical / Mechanical or a related field, or equivalent technical certification / experience

Minimum of 2 years experience in the Field Service industry

Experience with remote support technologies, such as video assistance, AI Video, and other remote troubleshooting tools.

Proven experience working with complex systems and cutting-edge technologies (, RPA, IoT, Service Max).

Additional Information

Who we are! - Our Story :

Each of us, Every day!. One Team!

We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.

Avery Dennison is an equal-opportunity employer. You are interested in knowing more about our Diversity & Inclusion approach? Please go to

At Avery Dennison, we do what we love, and we love what we do - Just click here, and get us to know even better :  Life @ Avery Dennison ()