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Service Delivery Manager

Hapag-Lloyd AGİzmir, İzmir, Turkey

30+ gün önce

İş tipi

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İş tanımı

Service Delivery Manager

Full Time

zmir, Turkey
With Professional Experience
10 / 17 / 24

1766231

About Hapag-Lloyd

With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

Ready for a New Challenge? We're Hiring!

Our dedicated team around the world ensure a seamless service for all our customers, including worldwide door-to-door transportation solutions. Local expertise and commitment are our core values and enable us to support our customers, anytime anywhere.

To be part of our dynamic and passionate world, we are looking for a Service Delivery Manager who will be working in our Global Capability Center Izmir office.

Minimum Qualifications

Bachelor’s degree in related fields.

Resident in Turkiye.

Min. 5 years of experience in a leadership role.

Verbal written and communication in English.

Expertise and familiarity with business tools like MS Excel, Qlikview.

Familiarity with Power BI will be a plus.

Knowledge of additional skills like R and Python will be an added advantage.

Ability to comprehend data and provide meaningful business insights.

Committed with a positive attitude.

Flexibility on working hours and days depending on the business need.

Essential Functions

Reporting to Service Delivery Director in Izmir.

Good knowledge of the shipping and logistics domain.

Be able to Meet & Exceed organizational targets consistently.

Contribute actively ideas and suggestions to improve the process.

Be able to identify issues / patterns in the process and advice solutions for Continuous Improvement.

Collate and report standard operational and quality metrics to the management on a weekly basis. Take action on an ongoing basis to identify deviations from standards and initiate actions to address the same.

Work collaboratively with the offsite locations & regional offices to anticipate and understand customer expectations and satisfaction levels and translate that knowledge into process improvements / changes in order to improve effectiveness.

Be able to record and maintain required data in the respective database / excel sheets / tools as required.

Perform all activities related to the profile with high accuracy and integrity.

Contact person

Aycan Gurleyen

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