User Review Agent

Our user wants a bank that is centered around their needs, which includes trust in ongoing services. Your challenge in this mission is to keep them safe by strengthening our compliance operations, and ensure that we are compliant to local laws and regulations - and through this, help us keep Making Life Easy for our users

Up for it? Kick off your application by taking our assessment and find out if bunq is your perfect match!

Take Ownership

Your mission is to keep our users compliant to bunq's policies and the law, while investigating any potential deviations As our User Review Agent, you will serve our users by taking ownership of :

User experience

Thoroughly investigating and verifying the legitimacy of high-risk clients and transactions.

Continuously monitoring accounts for suspicious or unusual activity that could impact our users.

Ensuring full compliance with all applicable laws and regulations to protect user’s interests.

You have proven skills in financial investigative techniques to thoroughly investigate and assess potential risks

You are familiar with the EDD process to effectively implement compliance measures and mitigate risks associated with money laundering and other financial crimes

You know the basic concepts of company banking accounts to evaluate the financial stability and legitimacy of corporate customers during the EDD process and personal banking accounts

Fluent English communicator, ready to connect and collaborate with an international team

Passionate and proactive in enhancing and elevating user experience

Your space to perform

We give you the space and the tools you need to succeed

＄ Gross monthly salary between €1,974 - €2,076 in Istanbul

＄ Gross monthly salary between lev3,774 - lev3,968 in Sofia

Great, international colleagues who share your mindset

Hybrid setup : after 3 months in-office, work 2 days remote, 3 days in-office weekly.

Digital Nomad program : work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years

We support growth with bunq Academy and €1500 annual learning budget

A Multisport gym card for your health and wellbeing

Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices )

A MacBook so you can Get Shit Done with us

Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options

️ Private health insurance, just in case

Friday drinks and other celebrations - bunq style