Customer Experience Executive

Were Getir, the pioneers of super fast delivery. Our founding idea : Groceries in minutes, delivered to your door through our app. Now offering more delivery models across different locations, our goals are made possible by our one-of-a-kind business model with our unique technology at its core.

We know that our global ambitions can only be accomplished with exceptional people, and that is where you come in. Our rapidly growing environment is the perfect opportunity to take initiative and create your legacy.

What Youll Be Doing?

• Design end to end customer journeys together with relevant teams according to customer insights.
• Leads & guides by journey mappings and work closely with Business, Product, Operations and Customer Services teams to create a better customer experience.
• Defines and manages satisfaction metrics (CSAT, NPS).
• Check all related metrics to improve the customer experience, like the estimated time of arrival.
• Play a key role in creating CX strategy of Getir and be a gatekeeper of all actions touching the customer.
• Analyze customer & order data through customer journeys, identify pain points and create necessary actions for improvement.
• Understand and analyze data using tools such as Miro, Figma, Tableau (with proficiency), Mixpanel, Leanplum and Excel.
• Develop projects that will improve the customer experience and follow up the actions to be taken by the other teams.
• Monitor customer complaint trends and analyze them for necessary action plans.
• Act as Customer Advocate within the company and support Voice of Customer initiatives.
• Act like the company is yours! Bring your humanity to work and go beyond your initial responsibilities.

What Youll Bring?

You as a Getirian

You are a good person first, everything else is secondary. You are a champion of growth, and actively strive to be the best version of yourself, for you and your team. You value diversity, and embrace ideas over hierarchy.

You aren't afraid to learn and re-learn at Getir speed. You are an initiator, in charge of your own story and your legacy.

Benefits