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Support Consultant SAP SD (m / w / d)

All for One SteebIstanbul

30+ days ago

Job description

Als Support Consultant bist du der erste Ansprechpartner für unsere Kunden zu allen SAP-Vertriebsthemen

Du implementierst Korrekturen in deinem Fachbereich in Zusammenarbeit mit unseren Basis-Consultants

Dein vielfältiges Aufgabengebiet umfasst dabei die Annahme, Analyse und Lösung bzw. Weiterleitung von Kundenmeldungen und Tickets sowie deren Nachverfolgung und Rückmeldung an den Kunden mithilfe des gruppeneigenen Ticket-Systems

Dabei behälst du die jeweiligen Service Level Agreements (SLA) mit unseren Kunden stets im Auge und stellst die Durchführung eines definierten Eskalationsprozesses bei Nichteinhaltung sicher

Zu deinem Tätigkeitsgebiet gehört ebenfalls die Erarbeitung von Lösungen gemeinsam mit unseren Kunden für die unternehmenskritischen Prozesse

Im Rahmen einer Spot-Beratung stehst du unseren Kunden über Telefon und elektronische Supportmedien ganzheitlich zur Seite und empfiehlst geeignete Verbesserungsmöglichkeiten, u. a. auf dem Gebiet der Softwareanwendungen

Durch deine Betreuung schaffst du für unsere Kunden die Basis für eine schnelle und sichere Kommunikation sowie Lösungsfindung und trägst wesentlich zur besseren Kundenbindung bei

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Consultant • Istanbul

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