RETENTION AGENTS (CA, CH, FR, KR) [Turkey]

Job Title : Retention Agent

Location : Turkey

Job Type : Full-time

Language Requirements :

CONVERSION

KOREAN DESK 05 : 00 - 14 : 00

ENGLISH CA DESK 16 : 00 - 01 : 00

RETENTION

KOREAN DESK 05 : 00 - 14 : 00

FRENCH CA DESK 16 : 00 - 01 : 00

ENGLISH CA DESK 16 : 00 - 01 : 00

CHINESE DESK 05 : 00 - 14 : 00

Industry : Foreign Exchange (FX)

️ Only candidates already in Turkey with legal right to work will be considered

Job Summary : We are seeking a motivated and dynamic Retention Agent to join our team in Turkey. The ideal candidate will have a strong background in the foreign exchange industry and possess excellent communication skills in English, OR Korean. The primary responsibility will be to enhance customer satisfaction and retention rates by providing exceptional support and fostering long-term relationships with our clients.

Key Responsibilities :

• Engage with clients through various communication channels to address their needs and concerns effectively.
• Monitor client activity and identify opportunities for re-engagement and retention.
• Develop personalized strategies to strengthen client relationships and improve customer loyalty.
• Provide timely and accurate information on FX products and services to existing clients.
• Collaborate with the sales and marketing teams to create retention-focused campaigns.
• Assist in resolving customer issues and complaints in a professional manner.
• Maintain up-to-date knowledge of FX market trends and company offerings.
• Prepare regular reports on retention metrics and customer feedback.

Qualifications :

What We Offer :