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Solutions Engineer

Solutions Engineer

Sanction ScannerÜsküdar, İstanbul, TR
11 gün önce
İş tipi
  • Quick Apply
İş tanımı

🚀 Join Sanction Scanner as a Solutions Engineer

At Sanction Scanner – 2x Deloitte EMEA Winner & 3x Deloitte Fast 50 Winner – we help financial institutions in 70+ countries fight financial crime with our cutting-edge compliance solutions. We’re looking for a Solutions Engineer who will play a hybrid role between our customers and product team — ensuring smooth onboarding, resolving technical challenges, and championing customer success.

🌟 Why You'll Love Working with Us

  • Impactful Role : Work directly with customers to ensure their success while shaping our product with real-world feedback.
  • Technical + Customer-Facing : Combine your problem-solving skills with direct client interactions.
  • Growth-Oriented Culture : Join a fast-scaling SaaS company where continuous learning and development are prioritized.
  • Global Exposure : Support leading banks, fintechs, and financial institutions worldwide.

📋 What You’ll Be Doing

  • Onboarding & Implementation : Guide customers through technical setup, API integrations, and initial configuration.
  • Customer Support : Support the Customer Success team in the post-sales technical process : configuration, deployment, training and support
  • Collaboration with Product : Gather feedback, document feature requests, and work closely with product & engineering teams to improve our solutions.
  • Problem Solving : Diagnose issues, replicate bugs, and provide clear documentation to internal teams.
  • Customer Advocacy : Act as the voice of the customer within Sanction Scanner, ensuring their needs influence product decisions.
  • Knowledge Sharing : Build documentation, FAQs, and training resources to support customers and scale success.
  • Cross-Functional Alignment : Collaborate with Customer Success Managers, Sales Engineers, and Product Managers to deliver the best possible customer outcomes.

    • Requirements

    🎓 What We’re Looking For

  • Experience : Minimum 1+ years in a customer-facing technical role (Customer Success Engineer, Technical Support Engineer, Solutions Engineer, or similar).
  • Technical Skills : Understanding of APIs, SaaS platforms, and troubleshooting methods.
  • Communication : Strong spoken and written English; able to explain technical concepts to non-technical audiences.
  • Customer Focus : Passion for helping customers succeed, with patience and problem-solving mindset.
  • Collaboration : Ability to work cross-functionally with Product, Engineering, and Success teams.
  • Tools : Experience with CRM (HubSpot preferred), ticketing systems, and knowledge base platforms.

    • Benefits

  • Competitive Compensation Package – NET salary with performance bonus .
  • Meal compensation for a nutritious lunch.
  • Inclusive health benefits.
  • Recognition & Reward Culture – your contributions will be appreciated.
  • Training & development budget.
  • Digital membership support.
  • Flexible dress code.
  • International team culture with opportunities to grow.

    • We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.

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    Engineer • Üsküdar, İstanbul, TR