Customer Experience Professional - Technical Training

As a CX (Customer Experience) Senior Technical training professional at Honeywell, you will have the opportunity to shape the customer experience strategy and drive initiatives that enhance customer satisfaction and loyalty. Your expertise in technical training and your ability to support technical requests from our customers will be crucial in optimizing our customer experience programs and driving growth in our business .

You will report directly to our META Region Director of Customer Experience, and you’ll work out of our Istanbul, Türkiye location on a Semi-Hybrid work schedule.

In this role, you will impact improved customer satisfaction, increased revenue, stronger cross-functional collaboration, and a customer-centric culture, all contributing to the long-term success and growth of the organization.

KEY RESPONSIBILITIES

Technical Training

• Deliver Deep technical training on Fire Suppression Design and installation
• Execute and manage customer experience program management and initiatives & conduct frequent customer visits for top META accounts.
• Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.
• Responsible for NPS / Survey / VoC improvements.

Design Support

Application Engineering

YOU MUST HAVE

WE VALUE

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq : HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell : click here ( / us / en)

THE BUSINESS UNIT

Please provide Business Unit Paragraph

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity : click here ( / us / en / company / inclusion-and-diversity)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity :