Supply Chain Specialist

Position description

Job title

Supply Chain Specialist

Contract type

Permanent Contract

Job description

GENERAL DESCRIPTION : The person at this position will be responsible for supply chain related tasks (customer service, sales order management, customer claims, stock management and reconciliation w / 3PL, follow up import shipments and documentation, customs operations, KPIs and reporting)

REPORTING TO : Supply Chain Manager of Motul Turkey

RESPONSIBILITIES IN DETAIL :

• Customer Service :

Customer order management, stock allocation, manage back orders, shipment planning & tracking with collaboration & alignment with regional managers, customers and shipment company.

Monitor customers credit account status prior to shipment release and invoice creation.

Invoicing customers in accordance with tax policy and escalate to Regional Managers if past due.

Follow up customer claims and have regular monthly / weekly meetings with our 3rd party delivery suppliers to solve problems and customer claims, review performances & improve process and OTIF.

Follow up stock reconciliation with 3PL.

Coordinate operation and related documentation in export and import activities, follow up customs process on a timely manner.

Track import orders, ensure supply chain cycle on time, follow up documentations and maintaining communication between all related parties including Europe office, logistics and customs partners.

Under guidance of supervisor manage inventory, ensure product availability, on time delivery and respond to operational inquiries to ensure successful fulfillment of customer orders

Tracking of all invoices related to cost items; (e.g. domestic shipment, import duties, return invoices... etc) landed cost, delivery cost reports to support managerial decisions and liaise with Finance team

Prepare monthly, quarterly and instant reports to support managerial decisions, Analysis and reporting of flow / SAP trends and forecast performance, with close follow-up for improvement.

Track Key Performance Indicators (KPI) of the operation and report periodically.

Providing info and support to all departments and internal teams such as Country / Finance / Marketing / Sales teams as required / necessary.

Playing active role in related projects (e.g. savings, digitalisation)

Provide accurate documentation and master data management concerning supply chain activities.

Profile

PROFILE OF THE EMPLOYEE

LANGUAGE :

Turkish : native speaker

English : Fluent at verbal and written business communication is a must

IT KNOWLEDGE

Proficiency in MS Office applications, especially MS Excel is a must , PowerBI experience is an asset.

ERP systems (especially SAP ) competence.

EDUCATION and EXPERIENCE

A bachelor's degree preferably in Engineering, Supply Chain Management or Business Administration

Minimum 3-4 years of experience in supply chain operations, (especially) customer service and import activities (Lubricant Industry experience is a plus)

Strong analytical, conceptual and problem-solving abilities

Ability to manage multiple priorities, and assess and adjust quickly to changing priorities

PERSONAL SKILLS

Team working, interpersonal and communication skills

Commercial and business awareness

Adaptability in the workplace to fast and changing environment, perform well under pressure,

Attention to detail combined with a full understanding of process flow for products managed.

Good time management skills, the ability to prioritise and handles stress well

The capacity to make quick but rational decisions, proactiveness, risk management, problem solving, high resilience

Self-motivated, convincing and strong personality

No military obligation for male candidates.

Place of residence in Istanbul (Office is at Ataşehir - Hybrid work : 4 days from office, 1 day homeoffice)

OPEN COMMUNICATION

Encourage communication and information flow across boundaries.

Listen and respond input and concerns expressed by others.

Very good communication and presentation skills.

The ability to work as part of a team and to build strong working relationships

DEMONSTRATE INTEGRITY

Demonstrates behavior consistent with Motul´s ethical standards

Show consistency between words and actions

Deliver on commitments

Have the confidence and trust of others

Position location

Job location

Middle-East, Turkey

Location

stanbul Ataşehir Region

Office Location

Istanbul - Turkey

Teleworking (Homeoffice)

Total - Full time

Candidate criteria

Minimum level of education required

3- Bachelor

Minimum level of experience required

2-5 years

Languages

Requester

Position start date

01 / 07 / 2025