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Reservation Agent
AccorHotelIstanbul, İstanbul, Turkey27 gün önce
İş tanımıExcellent verbal and written communication skills, with a friendly and empathetic demeanor Proficiency in reservation management systems and general computer skills Strong problem-solving abilities and attention to detail Demonstrated ability to multi-task and remain calm under pressure Cultural sensitivity and awareness, with a customer-focused mindset Fluency in English required; In-depth knowledge of luxury hospitality standards and practices Flexibility to work various shifts, as required
Job Description
- Respond to customer enquiries and reservation requests via phone, email, and messages
- Assist guests in selecting the best options to suit their preferences and needs
- Accurately input and maintain reservation details in our system
- Inform guests about hotel services, current promotions, and special packages
- Modify or cancel reservations as required, ensuring guest satisfaction
- Work closely with the Front Office and Sales teams to deliver seamless service
- Handle guest concerns or complaints in a courteous and solution-focused manner
- Keep accurate and organized records of customer interactions and bookings
- Follow company procedures and policies relating to reservations and payments
Qualifications
Additional Information
Your team and working environment :
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note : Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Reservation Agent • Istanbul, İstanbul, Turkey