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Reservation Agent

AccorHotelIstanbul, İstanbul, Turkey

26 days ago

Job description

Job Description

Respond to customer enquiries and reservation requests via phone, email, and messages
Assist guests in selecting the best options to suit their preferences and needs
Accurately input and maintain reservation details in our system
Inform guests about hotel services, current promotions, and special packages
Modify or cancel reservations as required, ensuring guest satisfaction
Work closely with the Front Office and Sales teams to deliver seamless service
Handle guest concerns or complaints in a courteous and solution-focused manner
Keep accurate and organized records of customer interactions and bookings
Follow company procedures and policies relating to reservations and payments

Qualifications

Excellent verbal and written communication skills, with a friendly and empathetic demeanor

Proficiency in reservation management systems and general computer skills

Strong problem-solving abilities and attention to detail

Demonstrated ability to multi-task and remain calm under pressure

Cultural sensitivity and awareness, with a customer-focused mindset

Fluency in English required;

In-depth knowledge of luxury hospitality standards and practices

Flexibility to work various shifts, as required

Additional Information

Your team and working environment :

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note : Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Reservation Agent • Istanbul, İstanbul, Turkey

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