Customer and Process Quality Consultant (Fixed-Term Contract)

To maintain high standards in customer processes and quality, focusing on optimizing procedures to enhance efficiency, operational effectiveness, and overall customer satisfaction within the organization.

This role is a 6-month fixed-term contract.

Key responsibilities

Process quality;

• Scrap and FTP KPI owner – follow-up and actions
• Ensure that internal quality issues are resolved in a timely manner together with other teams in the plant
• Implement CAPA for internal quality issues
• Work on continuous improvements by collecting and analyzing quality data
• Statistical analysis
• Responsible for ensuring PFMEA is up to date with support from Manufacturing team
• Responsible to lead MSA and Capability topics
• Ensure compliance with environmental, health, energy efficiency and safety at work standards, policies and practices in accordance with their level of responsibility

Customer quality;

• Assure customer specific requirements are satisfied in the Business Management System
• Understand and ensure compliance with customer needs and requirements to develop effective quality control processes
• Leader of Customer Claim
• Customer Incident KPI owner - follow-up and actions.
• Customer PPM KPI owner - follow-up and actions.
• 8D answering time to customer KPI owner - follow-up and actions.
• Support Change Management with changes/deviations
• Ensure that customer portals are updated accordingly and in a timely manner
• Responsible for planning, organizing, and executing customer requalification tests in accordance with the audit plan

Education & Experience

• Degree in Engineering
• 5 or more years of experience as Plant Quality and/or Customer Quality fields
• Hands-on experience with statistical analysis
• In-depth understanding of technical documentation
• Great attention to detail and problem-solving abilities
• Good analytical skills
• Excellent numerical skills and understanding of data analysis/statistical methods
• Additional certification in Quality Assurance (is a plus)
• Minitab user (is a plus)
• Outstanding communication skills
• Fluent in English and Turkish (minimum B2)
• Knowledge in FMEA, MSA, SPC, APQP and PPAP

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