Account Coordinator ( 6 month Maternity cover)

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

Key Responsibilities May Include:

• Analyze customer data to monitor key metrics such as asset usage, stock levels, and transaction discrepancies, delivering actionable insights that optimize operations and enhance client relationships.
• Work closely with customers and Account Managers to resolve audit discrepancies, improve asset management practices, and address any transactional challenges.
• Coordinate administrative functions, including contract management, billing accuracy, and audit resolution, ensuring seamless account operations.
• Foster strong client relationships by providing timely support and tailored solutions that drive operational efficiency and improve supply chain management.
• Prepare and analyze KPI reports, offering insights on performance against targets and identifying areas for improvement to support customer growth.
• Collaborate with cross-functional teams (e.g., Finance, Logistics, IT) to streamline data flows and improve processes that enhance customer satisfaction and service delivery.
• Effectively prioritize and manage multiple tasks to ensure all customer needs are addressed, balancing day-to-day account management with time-sensitive demands.
• Contribute to process improvement initiatives, supporting the development of tools and systems that drive operational efficiency and enhance the overall customer experience.

Account Coordinator

6-month maternity cover based in Istanbul

Purpose of the Role

• The main responsibility of the role is to support execution of a local Commercial team to expand CHEP’s market penetration in line with the commercial policy.
• Responsible for managing and supporting CRM team and CHEP’s portfolio of mid-tier customers across all relevant sectors.
• Support for the Sales and Account Executive team
• Prepare presentations, offers, reports and contract drafts for the Sales Field team
• Coordinate new business opportunities – Contact prospects from the office via e-mail or phone. Populate the sales pipeline via the calls program. Talk with potential customers to clarify equipment needs. Evaluate the size, value and timing of the opportunity.
• Prepare client contracts
• Manage Credit Check and new account creation process management
• Collaboration and handover to customer service team
• Manage Client Database, set up of client accounts
• Regular reporting of the field activity for management
• Ensure the use of Salesforce in an adequate way
• Supports field team in the reception & treatment of customer data
• Supports and manages the field workflow to the appropriated area, via Salesforce & SAP
• improving the sales effectiveness of the field teams by analyzing the field activity and creating reports out of the mass information
• Customer Visits with Account Executive and support in Audit process

Ensure the Field sales team is fully equipped with sales materials like brochures, presentations, promotional items.

• Build and maintain strong relationships with stakeholders at all levels within customer organizations.
• Collaborate with local business teams where required to ensure seamless communication.

Qualifications

Experience

Skills and Knowledge

• Strong networking, relationship building, and interpersonal skills with the ability to engage stakeholders at multiple levels.
• Proficiency in MS Office applications.
• Strong analytical skills, attention to detail, and ability to interpret business data.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Creative problem-solving capabilities with a proactive approach to customer needs.
• Knowledge of supply chain and logistics processes (CHEP experience advantageous).
• Willingness and ability to travel.
• Personal Competencies: analytical, good attention to detail, organization skills, good listener, relationship builder, team player, excellent written and verbal communication skills
• Experienced in the application of MS Office, Excel, PowerPoint etc.

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Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Adaptability, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Analytics, Data Integrity, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Our Business, Problem Resolution, Root Cause Analysis (RCA), Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.