Responsibilities
:
As Tiffany Client Advisors, we are dedicated to welcome all in the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections.
Thoughtful
• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette
• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs
• Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference
Curious
• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity
• Connect with clients and team members by asking strategic questions and establishing lasting relationships
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services)
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
Optimistic
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy
Required Qualifications:
- Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
- Proven track record in achieving sales results.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Ability to work with a diverse client base.
- Proficiency with client tracking systems and Microsoft Outlook/email.
- Turkish and English speaking abilities are mandatory, a third language is an appreciated plus.
Preferred Qualifications:
- A college/university degree.
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.