Onsite Technician, Service Delivery Management _Ankara

General Information

City Bala, Beypazari, Çamlıdere, Çankaya, Çubuk, Elmadağ, Etimesgut, Evren, Gölbaşı, Kalecik, Kazan, Keçiören, Mamak, Nallıhan, Polatli, Şereflikoçhisar State/Province Ankara Country Turkey Date Tuesday, July 7, 2026 Working time Full-time Ref# 20040264 Job Level Individual Contributor Job Type Experienced Seniority Level Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at . Onsite Support Technician – AnkaraAre you a tech-savvy problem solver who thrives on helping others? We are looking for a dynamic Onsite Support Technician to join our team in Ankara. In this role, you will be the face of our Total Print Management Service, ensuring seamless daily operations, maintaining high client satisfaction, and managing cutting-edge printer fleet technologies.If you enjoy a mix of hands-on technical troubleshooting and direct customer interaction, this is the perfect opportunity for you!🚀 Key Responsibilities

• Be the Trusted Expert: Act as the "Single Point of Contact" for the client, building strong professional relationships and handling Help Desk inquiries with high responsiveness.
• Keep Operations Running smoothly: Manage daily onsite support activities, monitor the printer fleet asset management database, and maintain accurate inventory logs.
• Solve Tech Challenges: Diagnose and resolve hardware, software, and driver network issues over the phone, remotely, or via onsite assistance for quick fixes.
• Empower Users: Deliver engaging user training sessions to client employees to help them get the most out of their print environment.
• Coordinate & Collaborate: Stay in constant alignment with the Customer Operations Manager and accurately track hardware orders through our dedicated digital portal.

💼 What You Bring (Experience & Skills)

• Customer-First Mindset: At least 2 years of experience in Customer Operations or IT support environments, with a proven track record of interacting confidently with clients.
• Tech-Savvy Operations: Experience running daily workflows through modern digital solutions, portals, and database software.
• Core Technical Knowledge: Familiarity with software driver installations, IP protocol schemes, and basic networking principles.
• Analytical Mindset: Excellent problem-solving skills with a systematic approach to analyzing issues and implementing alternative solutions.
• Productivity Tools: Solid proficiency in the MS Office Suite (Word, Excel, PowerPoint).

🎓 Education & Growth

• Educational Background: A Technical Vocational School degree (preferably in Electronics, Computer Science, or related fields) or Higher Education degree.
• Continuous Learning: No print-specific experience? No problem! We provide full, specialized training on all specific fleet devices to ensure your success from day one.