Sales Assistant - Hermès İstanbul

Key Responsibilities

• Sales & Service

• Contribution to turnover of store through selling.

• Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.

• Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.

• Develop your knowledge of the after-sales support processes.

• Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.

• Client

• Ensure strong customer communication during selling ceremony and in after sales.

• Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations.

• Accurate CRM capture and recording of client data.

• Standards

• Active participation in store communications such as daily team briefings.

• Demonstrate excellent communication skills – both verbal or written.

• Maintain store standards and become familiar with daily procedures.

• Ensure merchandise is handled with care and consideration.

• Adherence and upholding of House procedures.

• Familiarise yourself with the visual merchandising basics – both front and back of house.

• Carry out regular stock replenishment and organisation of product.

• Become acquainted with all metiers.

• Training

• Successfully participate in and complete any training provided.

• Share information with colleagues and proactively convey learnings when interacting with clients.

Competencies & Skills

• Fluent in both Turkish and English languages.

• Demonstrate good team spirit and energy in theworkplace.

• Acts as a team player and takes initiative.

• Shows warmth and empathy, especially withobjections.

• Stays calm when under pressure whilst also being adaptable andversatile.

• Acts as a true ambassador of theHouse.

• Hold a high level of personalstandards.