German-Speaking Customer Support Representative (Remote, Turkey)

German-Speaking Customer Support Representative (Remote,Turkey)

Location : Remote within Turkey

Job Type : Full-time | Flexible shifts (Monday to Sunday, part-time or full-time)

Start Date : Immediate

Role Overview

We are seeking German-speaking Customer Support Representatives to work remotely from anywhere in Turkey. In this role, you will assist customers across industries such as technology, finance, healthcare, media, and travel. You will handle inquiries, resolve issues, and ensure customer satisfactionall while working in a dynamic, multicultural team.

Key Responsibilities

Provide customer support via phone, email, chat, and social media.

Answer questions about products and services, attracting and retaining customers.

Maintain and update customer records in CRM systems.

Identify and escalate areas for improvement.

Re-engage customers identified through satisfaction surveys.

Ensure a high level of customer satisfaction and adherence to company standards.

Follow company communication procedures, guidelines, and policies.

Requirements

Native or fluent German speaker (C2); good command of English (Minimum B1)  is a plus.

Strong communication and interpersonal skills.

Ability to multitask, prioritize, and adapt to different customer needs.

Motivated, proactive, and a strong team player.

Must be legally eligible to work in Turkey (this role does not include visa sponsorship).

What We Offer

Attractive salary package + performance bonuses.

Fully paid training and onboarding.

Flexible scheduling : part-time or full-time.

Career development opportunities (Team Leader, Trainer, Project Manager, or transfer to other departments such as IT, HR, Marketing, Sales, Operations).

A dynamic, supportive, and multicultural remote work environment.

Opportunities for international mobility within the company.

Why Join Us?

This is your chance to build an international career while working from the comfort of your home in Turkey. Youll gain valuable experience, enjoy flexibility, and be part of a team that values growth and collaboration.

Apply today and start your remote journey with us in Turkey!

How to Apply

Quick Apply : Apply directly through the job board with your uploaded CV.

Email Option : Send your CV in English to irem.yucel@cbtalents.org with the subject line : Application German-Speaking Customer Support Representative