Customer Demand Engineer M / F

Your function

Directly reporting to the Supply Chain Director, your role encompasses customer services from customer order to delivery.

Your main missions

In this capacity, your missions revolve around various topics :

• Orchestrate the communication, day to day business, exception management with Customer regarding SC topics (Forecast, orders, deliveries, deadlines, priorities, .
• Ensuring collaboration of the customers’ order in the relevant systems within agreed way of working.
• Following processing of requirements and deviations reported by the customer and their follow-up (proof of delivery, NC processing status, missing part communication,
• Communication of changes in requirements and customer priorities with control for ensuring delivery commitments. Recording / reporting of project risks and overall escalations,
• Ensuring internal coordination of reliable statements to customers with appropriate control and checks.
• Early detection and escalation of risks in the organization.
• Assist in the processing of measures to address disruption and potential risks.
• Maintenance of key figures for the SCM area (D1, claim management, customer satisfaction, response time,
• Participating in internal / external escalation meetings, including pre & follow-up of necessary information
• Ensuring implementation of projects to optimize working methods and processes with the interfaces after consultation with the superiors

Your profile