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Operations Manager (Operasyon Yöneticisi)

Mplus MENAKagıthane, Istanbul, Türkiye

30+ gün önce

İş tanımı

Operations Manager (Operasyon Yöneticisi)

Wir suchen einen Operations Manager (Operasyon Yöneticisi) mit umfangreicher Erfahrung im Bereich Call Center, um unser dynamisches Team zu verstärken.

Ihre Aufgaben :

Verantwortung für die operative Leitung und Optimierung der täglichen Abläufe im Call Center.
Überwachung und Verbesserung von KPIs zur Sicherstellung von Effizienz und Qualität.
Entwicklung und Implementierung von Strategien zur Steigerung der Kundenzufriedenheit.
Führung, Coaching und Motivation von Teamleitern und deren Teams.
Sicherstellung der Einhaltung von Unternehmensrichtlinien und -standards.
Erstellung von Berichten und Analyse der Performance zur Ableitung von Verbesserungsmaßnahmen.

Ihr Profil :

Deutsch auf muttersprachlichem Niveau.

Englisch auf fortgeschrittenem Niveau (C1 oder höher).

Nachgewiesene Erfahrung im Call Center Management oder in einer vergleichbaren Position.

Hervorragende Kommunikations- und Führungsfähigkeiten.

Analytisches Denkvermögen und Verständnis für Kennzahlen und Prozesse.

Organisationsstärke sowie die Fähigkeit, Prioritäten in einem dynamischen Umfeld zu setzen.

Erfahrung in einem internationalen Arbeitsumfeld ist von Vorteil.

Was wir bieten :

Flexibles Arbeiten im Remote-Modus.

Entwicklungsmöglichkeiten in einem wachsenden Unternehmen.

Attraktive Vergütung und Benefits.

Eine dynamische und unterstützende Teamkultur.

Bu arama için bir iş uyarısı oluşturun

Operation Manager • Kagıthane, Istanbul, Türkiye

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