Field Engineering Manager - Turkey

About Us : We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments. We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand. We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet. Our people take ownership to deliver on this promise every day. We are a global Company with a local reach, operating in more than 50 Countries worldwide with 6.700 employees of 40 different nationalities, 14 state-of-the-art plants and 4 innovation centers. We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 860.5 billion yen in revenues (approx. 6 billion euro), over 28,000 people around the globe and with operations in more than 120 countries. If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us! We are plenty of opportunities to grow and develop in a truly dynamic and easy-going environment.

THE ROLE

The Field Engineering Manager for Turkey troubleshoots technical issues and quality problems, mainly coming from the after sales market, applying theories to address problems that arise, writing reports to outline these issues, working with other departments proposing and finding appropriate advises to help develop more efficient solutions.

KEY RESPONSIBILITIES

• Has the responsibility to validate the local claim lists, approving the central reimbursement to local entities
• In agreement with local staff cooperate in communication with customers, providing technical explanations for possible root causes of problems
• Organize benchmarking and product evaluation, also with support of local staff, including evaluation of main competitors, in order to check their performance and evaluate whether they meet compliance standard
• Organize start-up and periodical update on market tests involving new products and / or prototypes, carried out in cooperation with R&D
• In coordination with Central Functions make claim forecast and statistical analysis, identify critical areas supporting the development of appropriate solutions in agreement with other functions (R&D, Industrial Quality, Original Equipment, Marketing, Supply Chain)
• Promptly report relevant issues related to product quality coming from the market to involved departments, defining main priorities
• Constantly monitor claim trend and related costs, identifying critical areas and developing appropriate solutions
• Periodical update the claim situation by factory, defining top areas of interventions
• Local claim list validation
• Technical training organization
• Benchmark activities on product performance and market test assessment
• Define claim forecast
• Define internal processes and tools

JOB REQUIREMENTS